Aspiration: Communications (Class 9)

Straight-A Guide Job Training Program

Lesson #9: Aspiration: Communications

Working effectively with fellow employees and customers

Materials Required:

  • Classroom space
  • Sufficient number of chairs with writing surface
  • Index cards with five vocabulary words
  • Communications handout

Introduce Lesson #9 (5 minutes):

  • Discuss reasons that written and verbal communication skills lead to career advancement.

First steps (10 minutes):

  • Take roll of participants.
  • Facilitator discusses the moment that he realized value of communication skills. Then facilitator shares deliberate strategies that he pursued to build upon verbal and written communication skills.

Goals and Objectives (5 minutes):

  • Explain reason why each participant should leave class with a full understanding of how strong communication skills lead to career advancement.

Expected Learning Outcomes (5 minutes):

  • Facilitator will teach participants how they can use index-card strategy to build their vocabularies. Facilitator will show participants why working to develop writing skills enhances their prospects for career advancement.

Preliminary introduction (5 minutes):

  • Facilitator asks for one volunteer from class. Facilitator provides 5 index cards with five vocabulary words. Facilitator demonstrates how easily volunteer can learn those five new words through simple repetition.

Direct Instruction (10 minutes):

  • Facilitator explains why successful business organizations strive to maintain professional image. Since every employee is a representative of the business, every employee has a responsibility to communicate in an effective, professional manner. Use well-known controversy of scandals like Tiger Woods or Mel Gibson or Ludicrous to show how value that corporations place on corporate image and how communication skills relate. Discuss importance of nonverbal as well as verbal communications.

Guided Practice (20 minutes):

  • Facilitator shares strategies for effective public speaking.
  • Elaborates on strategy of using an opening, a body, and a close when making a verbal presentation.
  • Asks for volunteer to participate in impromptu public speaking exercise
  • Seeks two- to three-minute presentation on topic that facilitator chooses.
  • Repeat exercise with as many volunteers as time will allow.

 

Lesson #9: Working effectively with fellow employees and customers (Communications)

Studies have frequently shown that many people fear public speaking. People shake with nervousness when having to stand before a crowd and make a presentation. They do not want to be judged. It stands to reason, then, that individuals who develop confidence as public speakers can advance their prospects for success with any company.

At Straight-A Guide Staffing Solutions, we’re constantly pitching business owners on the value of hiring people who have gone through our Straight-A Guide training program. Our job requires us to make a tough sell, as employers see numerous reasons why they should not hire felons. Each time we work to persuade an employer on the value of hiring a felon, we go into the meeting with expectations of meeting resistance. That’s why we always adhere to the following:

  • We always do our homework to learn everything we can about the business we’re pitching.
  • We contemplate strategies to show the employer that hiring people who’ve gone through Straight-A Guide training can add value to their company.
  • We rehearse our presentations, with timelines for our:
    • Opening
    • Body of persuasive arguments
    • Close by showing how Straight-A Guide Staffing Solutions can add value to the company and a request for the order.
  • We use both verbal and nonverbal communication skills when going to make a presentation.

When you’re going into the workforce, we urge you to use that same strategy. Develop your communication skills in every way possible way. Contemplate the following as you prepare to advance from entry-level position to leadership:

  • Set a strategic course of action to build your vocabulary.
  • Greet people with a firm handshake and good eye contact.
  • Dress in a professional manner at all times.
  • Show that you can work closely with fellow employees and customers alike.
  • Smile frequently.
  • Develop your writing skills with practice every day.
  • Rehearse a two-minute “elevator pitch” that shows the value you offer.