Accountability: Teaching Value of Transparency (Class 14)

Straight-A Guide Job Training Program

Lesson #14: Accountability

Teaching Value of Transparency

Materials Required:

  • Classroom space
  • Sufficient number of chairs with writing surface
  • Blank sheets of paper for each participant 

Introduce Lesson #14 (5 minutes):

  • Describe how an understanding of transparency can advance an individual’s prospects for success on the job.

First steps (10 minutes):

  • Take roll of participants.
  • Facilitator explains role of transparency in business. Organizations succeed when they operate with clear standards, providing insight that every employee can follow so the entire team works in unified step toward growth.

Goals and Objectives (5 minutes):

  • Explain reason why each participant should strive to learn as much as possible about the business. The more an individual understands the nature of the business that employs him, the more effective he can become in adding value.

Expected Learning Outcomes (5 minutes):

  • Facilitator teaches participants why they should work within the standards of their organization, not only while they are on the job but also in each participant’s personal life.

Preliminary introduction (5 minutes):

  • Facilitator reminds participants that each of them established a core set of values by which they professed to live. Successful business organizations operate similarly. They establish corporate principles. The business leaders then develop policies around those principles. The theory holds that when all participants execute their roles effectively, in accordance with the policies, the organization succeeds. When Straight-A Guide Staffing Solution participants go on the job, we want them to understand that they should consider how every decision they make relates to the corporate mission and principles of the organization.

Direct Instruction (10 minutes):

  • Facilitator outlines a business idea of any well-known, national company, like McDonalds. When a customer walks into a McDonalds location, regardless of geographical location, the customer expects to find the same experience. Customers expect to see the same menu, clean bathrooms, clean tables, and they expect to see staff members wearing similar uniforms. All of those details enhance the McDonald’s brand. The company makes an enormous investment to ensure that all customers experience McDonald’s in the same way. As future employees of great companies, employees should understand that reasons exist behind every job given. To rise within the company, an employee should understand those reasons and the employee should make a commitment to exceed expectations.

Guided Practice (20 minutes):

  • Facilitator uses overhead project to describe typical work scenario.
  • Facilitator engages participants, calling out on participants for their opinion on how employee should respond.
  • Facilitator opens discussion around class responses.

Lesson #14: Teaching Value of Transparency

John works at ABC Supply Company. He has had a rough day. His job is to clean the warehouse and help customers load materials from the racks into their vehicles. Three issues came up during the day. How should John respond?

 

1. John is part of a crew of five guys. Three of the guys have been on the job for several years and they consider themselves the leaders of the crew. John and Steve, on the other hand, were recently hired. Although each of the men are defined as being “customer service representatives,” the three guys who have been there the longest always send John and Steven out to do the heavy, dirty work. Sometimes they send John and Steve to work in areas that aren’t even part of the warehouse. Today they were told to sweep and clean up garbage on the driveway. What should they do?

 

 

 

2. A customer approached John directly. The customer presented John with an order showing that the customer purchased five gallons of paint with a value of $40 each. But the customer secretly offered John a $50 bill if John would mistakenly fill the order with a five gallons of a higher quality paint, that had a value of $90 a gallon. How should John respond?

 

 

 

3. John’s supervisor expressed a need to hire another customer service representative quickly. John’s friend Dan was recently released from prison. Dan said that he wanted to get a job. But John knew that Dan was hustling weed and drinking a lot. How should John respond to his supervisor?